G2O Software LLC ("G2O Software," "G2O," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information through the G2O Software corporate website, Ultimate Hearts version 1.0, and related services that link to this policy. G2O Software LLC is the controller of personal information it processes for its own purposes.
1. At a glance
- You can use the website and play the core game without giving G2O your name, home address, contacts, photos, audio, or precise location.
- Settings, saved games, detailed gameplay statistics, Awards progress, and Personal Trainer progress are stored on your device. Apple services and any sharing you initiate are described below.
- Version 1.0 has no in-app advertising and does not collect or transmit gameplay or usage analytics to a G2O analytics service.
- We do not sell personal information, share it for cross-context behavioral advertising, use it for targeted advertising, or track you across other companies' apps or websites.
2. Scope and third-party references
This policy applies to the G2O Software corporate website, the final version 1.0 release of Ultimate Hearts for iPhone and iPad, and any G2O service that links to it. A product-specific notice controls if it expressly states that it replaces or supplements this policy.
Ultimate Hearts is intended for people age 13 or older and is not directed to children under 13. Additional information about younger users appears below.
Independent fan themes and third-party references
References in our applications, including in the B10 Fan Club and SEC Superfans themes, to third-party names, trademarks, teams, conferences, universities, athletic organizations, or other properties are for identification and expressive purposes only. Our applications are independent works and are not affiliated with, sponsored by, approved by, or endorsed by any referenced university, athletic conference or organization, team, or trademark owner. Third-party names and marks remain the property of their respective owners.
3. Information we handle
Corporate website
This static website does not provide user accounts, payment processing, advertising trackers, or a contact form. We do not place client-side cookies or use local storage on this site. Our hosting and security providers may process ordinary request information, such as an IP address, browser and device type, requested page, referring page, and date and time, to deliver and protect the site. Other parties are not permitted by us to collect personal information on this site for cross-site tracking.
Information stored on your device
The app stores information such as your optional profile name, settings, saved games, detailed gameplay statistics, Awards progress, Personal Trainer progress, and cached purchase status on your device so it can provide its features. G2O does not receive information that remains on your device. Local information generally remains until you reset it, delete the app, or the operating system removes it. Copies may also be included in device backups you manage through Apple; G2O does not operate those backups.
Deal-verification data
After a hand ends, Table Info can create a verification record containing the deal algorithm, hand identifier, cryptographic commitment, revealed random seed, and deck order. The record does not contain your name or Game Center identity. It leaves the app only if you choose Copy Deal Data and then paste or share it somewhere. G2O does not automatically receive it.
Apple services
- StoreKit: Apple processes in-app purchases and supplies verified product, transaction, and entitlement information that the app uses to unlock or restore purchased content. G2O does not receive your full payment-card number.
- iCloud: If available, Apple's iCloud key-value service may sync a random app-account identifier and any saved theme-restoration information. G2O does not operate or access your personal iCloud account.
- Game Center and GameKit: If you use these features, Apple may provide your Game Center display name, alias, and game player identifier and may process multiplayer communications. Online play exchanges the gameplay information needed for the match, and your Game Center display name may be visible to other players. The app uses this information for the features you request. G2O does not send your Game Center identity to its own analytics or cloud-restoration service.
Apple processes information under its own terms and Apple Privacy Policy. See also Apple's Game Center privacy notice.
App-account identifier
The app creates a random app-account UUID. It is not your Apple Account or Apple's advertising identifier (IDFA). The app may store this UUID locally, sync it through iCloud where available, and provide it to Apple as a StoreKit app account token.
Advertising and tracking
Ultimate Hearts version 1.0 does not display in-app advertising, include third-party advertising SDKs, access the IDFA, or track you across other companies' apps or websites. We do not share app data with advertising networks or use it for targeted advertising.
Gameplay statistics and analytics
Version 1.0 records gameplay statistics and Personal Trainer progress locally to provide features you use in the app. It does not send this information to G2O or include third-party usage-analytics SDKs.
Apple may separately process device diagnostics and usage information according to your device settings and its own privacy practices. You can manage Apple's analytics sharing in your device's Settings. See Apple's Device Analytics privacy notice. This is separate from the app's local statistics. Website request handling is described above.
Communications and support
If you contact us, we receive the information you choose to provide, such as your email address, name, message, support details, and attachments. Please do not send passwords, full payment-card information, or other sensitive credentials. Your email provider processes your message under its own terms and privacy practices.
4. Purposes and legal bases
We use information only for the purposes described in this policy, including to:
- provide requested website and app features, verify entitlements, and unlock or restore purchased content;
- provide support and respond to communications and privacy requests;
- detect, investigate, and prevent fraud, abuse, security incidents, and technical failures;
- maintain appropriate business and compliance records; and
- comply with law and protect the rights, safety, and integrity of G2O, our users, and others.
Where the GDPR or UK GDPR applies, our legal bases are: performance of a contract or steps you request before entering one for app functionality and purchase restoration; our legitimate interests in securing, maintaining, and improving our services and responding to non-contractual communications, where those interests are not overridden by your rights; and compliance with legal obligations. We may also process information to establish, exercise, or defend legal claims.
5. How we disclose information
We disclose only what is reasonably necessary for the relevant purpose:
- Service providers: Website hosting, email, security, and technical-support providers may process information for their respective services. We require service providers to process personal information for defined purposes and subject to appropriate confidentiality, privacy, and security obligations.
- Apple: Information is processed through StoreKit, iCloud, Game Center, GameKit, and other Apple services as described above. Apple acts under its own terms and privacy practices for services it controls.
- Legal and safety: We may disclose information when reasonably necessary to comply with law or legal process; enforce our rights; or protect the rights, safety, and security of G2O, users, or others.
- Business transaction: Information may be disclosed as part of a proposed or completed merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
- Professional advisers: Lawyers, accountants, auditors, and insurers may receive limited information when reasonably necessary to provide professional services.
We do not sell personal information or share it for cross-context behavioral advertising. We do not disclose personal information for targeted advertising, and we do not use personal information for profiling that produces legal or similarly significant effects.
6. Retention
We keep personal information only as long as reasonably necessary for the disclosed purpose, considering the amount, nature, and sensitivity of the information; the risk of harm; applicable legal requirements; and whether the purpose can be achieved another way.
- Device information: Local app information remains until you reset it, delete the app, or the operating system removes it. Deleting local data does not necessarily remove copies in device backups or iCloud.
- Apple-held information: Purchase records, iCloud information, and Game Center information are retained under Apple's applicable terms and privacy practices. G2O does not control their retention.
- Technical logs: Logs are kept for the period reasonably necessary to operate and secure the service or investigate an incident.
- Communications: Support and privacy correspondence is kept as long as needed to respond, maintain appropriate records, resolve disputes, or meet legal obligations.
If we de-identify information, we take reasonable measures to prevent it from being associated with a person or household, publicly commit to maintain and use it in de-identified form, and do not attempt to re-identify it except to test whether our de-identification measures work as permitted by law.
7. Your privacy rights and choices
Depending on where you live and subject to applicable exceptions, you may have the right to confirm whether we process your personal information; access or obtain a copy; correct inaccuracies; delete information; receive portable information; restrict or object to certain processing; withdraw consent; opt out of sale, targeted advertising, or certain profiling; limit certain uses of sensitive information; and appeal our decision on a request. You also have the right not to receive discriminatory treatment for exercising an applicable privacy right.
G2O does not currently sell personal information, share it for cross-context behavioral advertising, use it for targeted advertising, or conduct profiling that produces legal or similarly significant effects. We also do not knowingly collect sensitive personal information through the services covered by this policy. Accordingly, we do not offer separate links to opt out of those practices. A purchase price or access to paid content is payment for the product or feature and is not a financial incentive offered in exchange for personal information.
To exercise a privacy right, email privacy@g2osoftware.com with the subject Privacy Request and describe your request. We may ask for information reasonably necessary to locate the relevant record and verify that you are the person associated with it, such as the email address used to contact support or limited details of your correspondence. We will not require more information than reasonably necessary for verification. If we deny a request, residents with an applicable right to appeal may reply with the subject Privacy Appeal. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer's identity.
You can reset local gameplay statistics in the app and delete other local information using available controls or by deleting the app. G2O cannot access or delete information stored only on your device or in your personal Apple account. Manage device backups, iCloud data, Game Center, and Apple's analytics sharing through the applicable Apple settings and controls. App Store subscriptions and purchases are managed through Apple. Use Restore Purchases in the app to restore eligible purchased content, and contact support if you need help.
Browser privacy signals
Because the corporate website does not sell or share personal information, use targeted advertising, or permit third-party cross-site tracking, a browser's Do Not Track signal does not change the site's practices. We honor legally recognized opt-out preference signals, such as Global Privacy Control, when they apply to a processing activity.
8. Regional disclosures
California and other U.S. states
For purposes of the California Consumer Privacy Act, as amended, and similar U.S. state laws, the categories of personal information we may collect are:
- Identifiers: website IP address and request identifiers, and any name or email address you provide in a communication;
- Customer records and correspondence: contact information, messages, attachments, support details, and other information you choose to send us;
- Commercial information: limited purchase details you choose to provide when requesting support;
- Internet or other electronic network activity: website request information and hosting security logs.
We collect these categories from you, your device or app, Apple services involved in the features you use, and our service providers. We use them for the purposes described in Section 4. We may disclose them for business purposes to the categories of recipients in Section 5. During the preceding 12 months, we have not sold or shared personal information, including personal information of consumers under 16, and we have not used or disclosed sensitive personal information for purposes that require a right to limit under California law.
European Economic Area, United Kingdom, and Switzerland
If applicable law gives you these rights, you may request access, correction, deletion, restriction, or portability of your personal information; object to processing based on legitimate interests; and withdraw consent. You may also lodge a complaint with the data-protection authority where you live, work, or believe a violation occurred.
G2O is based in the United States. Information processed by G2O or its providers may be transferred to and processed in the United States or other countries whose laws may differ from those where you live. Where required, we use a legally recognized transfer mechanism, such as an adequacy decision, the European Commission's Standard Contractual Clauses, or the applicable United Kingdom addendum, together with supplementary safeguards where appropriate.
9. Age 13 and older
Ultimate Hearts is intended for people age 13 or older. The website, app, and related services are not directed to children under 13, and G2O does not knowingly collect personal information from a child under 13. A person under 13 should not use the app or send personal information to G2O. If we learn that we collected personal information from a child under 13, we will take reasonable steps to delete it. A parent or guardian may contact us at privacy@g2osoftware.com.
We do not knowingly sell or share the personal information of users under 16, use it for targeted advertising, or profile younger users for legal or similarly significant decisions.
10. Information security
We use reasonable administrative, technical, and organizational safeguards designed to protect information in our possession. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Changes to this policy
We may update this Privacy Policy as our website, apps, services, or legal requirements change. We will post the revised policy on this page and update the effective date. If a change materially affects how we use information already collected, we will provide any additional notice or obtain consent required by law.
12. Contact us
For questions, concerns, or requests related to this Privacy Policy or G2O's information practices, contact:
G2O Software LLC
Privacy: privacy@g2osoftware.com
App support: privacy@g2osoftware.com
United States